The CGSO enforces the Consumer Goods and Services Industry Code of Conduct by receiving and dealing with consumer goods complaints by a consumer free of charge and investigating alleged contraventions.
What Is A Complaint
When a consumer who referred a complaint to the subscriber and is dissatisfied with the manner in which the subscriber is dealing with it, or the outcome.
Lodge A Complaint
The consumer may now refer the complaint to the CGSO.
Consumer Goods & Services Tel: 0860 000 272
This must be done as soon as reasonably possible and within 36 months of the consumer becoming aware of the event resulting in the complaint.